ServicesLive chat integration
Live chat for jewellery websites
Most jewellery questions come just before a purchase: will it fit, how long will it take, can I change the stone. Live chat and WhatsApp on your site answer them while the customer is still deciding.
- Website chat
- AI assistant
Choose how customers reach you
One channel or several, answered from one place
Whichever channels you run, they land in one inbox, so nothing is missed on a Saturday afternoon.
Chat on your website
A chat window on every page, answered by your team from a desktop or phone app, with the page the customer is looking at shown beside the message. Best for stores with staff available during opening hours.
WhatsApp
The channel many customers already use, answered from the same inbox as your website chat, under your own business number.
AI assistant
Answers the questions you have already written down — sizing, delivery, metals, returns — and hands anything else to your team.
Appointments
A conversation that ends in a booking, for the enquiries that are better finished in the showroom or on a call.
What we set up
Set up, styled and connected to your team
Choosing the tool
The chat tool that suits your team size and budget, rather than whichever one is loudest.
Installed on your site
On WordPress, Shopify or a custom store, styled to match your brand.
Your team's inboxes
Website chat and WhatsApp answered from one place, on desktop and phone.
Opening hours and away messages
Clear expectations out of hours, so no message looks ignored.
Answers from your information
Sizing, delivery, metals and returns loaded so common questions are answered consistently.
Tracking
Chats that lead to a sale recorded in your analytics, so the channel can be judged on revenue.
How it runs
Quoted once we know your platform and channels
Chat accounts are opened in your business name, so the conversations and the history stay yours.
- 01
Tell us your setup
Your platform, your team and where customers already message you.
- 02
Scoped quote
The channels and tool we recommend, with a fixed setup quote.
- 03
Set up and train
Installed, styled and tested, with a short walkthrough for your team.
- 04
Live and supported
Switched on, with support if anything needs adjusting.
FAQ
Live chat questions
Yes. Every tool we set up has a phone app, so staff on the shop floor can reply.
It only answers from the information you give it, and hands anything else to your team.
You do. Accounts are opened in your business name, along with the WhatsApp business number.
Live chat integration is quoted per store, once we know the platform and channels. Any tool subscription is paid directly to the tool.
WordPress and WooCommerce, Shopify, and custom or headless stores.
Answer them before they leave
Tell us your platform and where your customers already message you, and we will send a scoped quote.